Frequently Asked Questions

Store

Where are you located?

Stanton Optical is rapidly expanding! Please check our location page or contact us directly at (877) 518-5788 for additional information about our store locations including hours of operation and booking an eye exam.

Eye Exam

How much does an eye exam cost?

The eye exam is free with the purchase of glasses. Without insurance or eyeglass purchase, the cost of the eye exam is $69* ($99 in AK, ND). A contact lens exam typically costs $109* ($119 in OK, AR, AK, ND and SD) and includes prescriptions for both contacts and glasses, and a free pair of trial lenses. We also have in-store deals on contact lenses that include a Free Contact Lens Eye Exam. Check out all our deals here. *Exam pricing may vary by state, visit or call your local store for more details. Eye exams are provided by independent doctors of optometry or ophthalmology. Stanton Optical® does not perform eye exams.

How much does a contact lens exam cost?

A contact lens exam typically costs $109* ($119 in OK, AR, AK, ND and SD) and includes prescriptions for both contacts and glasses, and a free pair of trial lenses. We also have in-store deals on contact lenses that include a Free Contact Lens Eye Exam. Check out all our deals here. *Exam pricing may vary by state, visit or call your local store for more details. Eye exams are provided by independent doctors of optometry or ophthalmology. Stanton Optical® does not perform eye exams.

Do you accept walk-ins and same-day appointments?

Yes, we accept walk-ins and same-day appointments. We do recommend that you schedule an appointment. It takes only 2 minutes to schedule online or contact us directly at (877) 518-5788 to schedule your appointment.

How old do kids need to be for an eye exam?

We offer eye exams to patients as young as 8 years old, varies by location. See store for details or contact us directly at (877) 518-5788.

What does my eye exam include?

There are two parts to the exam. The prescreening tests provide the doctor with a comprehensive assessment of your vision health and screens for more serious eye conditions, and your Acuities and Refraction exam that measures for your eyeglass and/or contact lens prescription. The following tests are included in your prescreening: Autorefraction, Keratometry, Tonometry, Retinal Evaluation Visual Fields, Acuities & Refraction.  For more information click HERE.

Will my eyes be dilated during the eye exam?

We typically do not dilate your eyes because the doctor can see the back of your eye by looking at your retinal scan. However, if it’s not clear, the doctor can decide to perform dilation to complete your eye exam.

What should I bring to my eye exam?

How long does it take for an eye exam?

The overall eye exam, including your pre-test, takes approximately 25 minutes.

What is a hybrid or telehealth eye exam?

It is the same eye exam you would receive with an Optometrist, the only difference is no doctor-to-patient contact. Click HERE to learn more.

Pricing & Promotion

What is included in the 2 for $79 deal?

Stanton Optical's 2 for $79 deal is the best value in eye care. It includes 2 pairs of glasses with single-vision plastic lenses, plus an antiglare UV lens upgrade, and a free comprehensive eye exam*, plus same-day service which means your glasses can be made on the spot with our on-site lab. For additional details, click HERE.

What is the price of your glasses?

We have amazing deals on glasses, our entire store is buy one, get one free, plus your eye exam is included. Our frames start at $59.99. Lenses are based on your prescription and lifestyle, but can be as low as $50.49. See all our in-store specials HERE.

Do you have any deals on No-line Multifocals or Progressives?

Yes. Stanton Optical offers 2 pairs of glasses with standard progressive lenses, plus an antiglare UV lens upgrade, and a free comprehensive eye exam* for $135. For additional details, click HERE.

Does the free eye exam apply for glasses and contact lenses?

The free eye exam offer only applies to the purchase of glasses. A contact lens exam typically costs $109* ($119 in OK, AR, AK, ND and SD) and includes prescriptions for both contacts and glasses, and a free pair of trial lenses. However, we have in-store deals on contact lenses that include a Free Contact Lens Eye Exam too! Check out all our deals here. *Exam pricing may vary by state, please visit or call your local store for more details.

Is the eye exam really free?

Yes, the eye exam is free* with the purchase of glasses. A contact lens exam typically costs $109* ($119 in OK, AR, AK, ND and SD) and includes prescriptions for both contacts and glasses, and a free pair of trial lenses. However, we have in-store deals on contact lenses that include a Free Contact Lens Eye Exam too! Check out all our deals here. *In-store, you will be charged for the cost of the eye exam, but will receive a credit against the value and/or BOGO 2 pair offers equal to the lesser of the cost of the eye exam or $69* ($99 in AK, ND). **Exam pricing may vary by state, contact us or visit the store for more details.

Can I split the 2 for $79 or BOGO offer with two people?

Unless specified, offers listed for more than one pair can only be redeemed by one customer, one prescription.

If I bring in my prescription for my glasses, would I be eligible for the 2 for $79 special?

Yes, this offer is available with an outside prescription as long as the prescription is still valid.

How do I qualify for the Contact Lens Value Pack Offer?

The Contact Lens Value Pack offer is specifically for a 90-day supply of BAUSCH + LOMB® BioTrue® 1 day (Sphere) contact lenses and includes a free contact lens eye exam for only $139. If you have an astigmatism, get a 90-day supply of contacts for only $60 more. In order to qualify, you must have a prescription for this brand. Click HERE to see more details or visit a store today.

Do you have a loyalty program?

Yes, we have two loyalty clubs available in-store. The Frame Club is available when you purchases glasses in-store. For a $49 membership fee, you will receive four free frames to be redeemed over the next year. You can also transfer your frames to friends and family. Plus, receive 50% off lenses (including coatings and add ons). Click HERE for additional details.

The Contacts Club is available when you purchase a contact lens exam in-store. For a $20 membership fee, you will receive next year's contact lens exam for free (a $109 value and $119 in OK, AR, AK, ND and SD)*, 20% off your annual contact lens supply, and 50% off frames and lenses (including coatings and add ons). Click HERE for additional details.

Insurance & Payment

What forms of payment do you accept?

In-store we accept credit cards, debit cards,cash, checks, Apple Pay, CareCredit, FSA/HSA and most vision insurance. We also provide financing and buy now, pay later options, like Affirm, in-store. Online, we accept credit cards and debit cards.

What type of insurance do you accept?

We accept most major insurance plans including FSA & HSA. We also provide a special discount for Medicaid in-store. See our Vision Insurance page for a current list of accepted insurance. We also offer special in-store promotions, some of which can be paired with insurance purchases. Please bring your insurance card so we can verify your benefits in-store and help you maximize your plan. We do everything we can to provide you with the best pricing.

Do I need to use insurance?

No, insurance is not needed. We offer competitive promotions you can use without insurance including a free eye exam with the purchase of eyeglasses.

Are any financing options available?

Yes. We offer financing and buy now, pay later options in-store, like Affirm. Financing options are a convenient way to cover out-of-pocket expenses for your eye care needs and differ from a regular credit card. Options vary by store.

I want to submit to my insurance company directly. How do I do this?

Contact your insurance company directly for instructions. Most insurance companies just require you to submit your receipt for reimbursement.

I submitted my receipt to my insurance company and they are asking me for billing codes. Where do I obtain this?

Below is a list of common billing codes for eyewear. For any additional questions, please contact Customer Care Team at (877) 518-5788

Can I combine my insurance with your in-store promotions?

No, insurance cannot be combined with in-store promotions. However, we do offer 60% off your second pair of glasses when you use your insurance, valid in-store only.

Products

Can I bring a prescription from another doctor and just purchase the glasses from you?

Yes. You can use your prescription from another doctor at Stanton Optical as long as your prescription is valid. Our specialists can help you complete your order accordingly.

Can I bring in my own frames and just purchase the lenses?

Yes. We can use your own frame to mount new lenses provided that we inspect the frame condition to ensure that we can supply new lenses.

Do you offer an eyewear protection plan or warranty?

Yes. The Frame Warranty is free and unlimited with every frame purchase, It's good for one year. You only pay 20% of the retail price to repair or replace your frames. We also offer a Lens Warranty available for purchase on the day of your purcahse and up to 30 days post your glasses purchase. It's a two-year unlimited warranty that protects your lenses against any and all damage. You only pay 20% of the retail price to repair or replace your lenses.

Do you carry designer frames?

Yes. We carry designer frames, brands vary by location. Please visit your local store if you're searching for a specific brand. With our large selection of more than 1,500 frames, you're sure to find a frame that fits your style.

How do I clean my glasses?

Start by holding the frames under a faucet of warm water. Get your fingers soapy and GENTLY rub the lenses and the frame. This will remove grease and dirt without scratching the lenses. Next, gently dab your lenses with a clean soft cloth until dry. Rubbing dry lenses vigorously can easily scratch them, so be careful. You can also purchase a lens cleaning kit at Stanton Optical.

Which frame shape is best for my face shape?

The simple rule is to select a pair of frames that serves as a contrast to your face shape and the size of the frame is scaled to fit your face. For a square face, choose oval or round frames to soften the jawline, rimless or semi-rimless are great options too. For a round or oval face shape, select frames that are angular shaped such as square, rectangular, or cat-eye to help provide more definition. If you have a heart-shaped face, select frames with a narrow, bottom-heavy frame, round or square with rounded edges, cat-eye works too. In the end, the best tip is to try everything and wear what makes you feel good. You might surprise yourself.

How do I adjust my frames?

We can adjust and clean your frames for free in-store. Visit us at your convenience. If you don't have a local store nearby, you can adjust your eyewear by yourself with these easy instructions.

If your glasses are sitting too low on your nose:

• For Wireframe glasses: Use your thumbs to push your nose pads closer together until they fit snugly against the sides of your nose.
• For Plastic/Acetate glasses: Run warm water for 30 seconds over the part of your frame you want to bend in order to soften it. Next, bend inward at the bridge, the hinges or the bend of your temple arms to make the frame fit more snugly to your face.

If your glasses are pinching your nose:

• For Wireframe glasses: Use your thumbs to spread the nose pads out until they fit comfortably.
• For Plastic/Acetate glasses: Run warm tap water over your glasses until they are pliable (this should take about 30 seconds) and then bend the nose piece outward slowly until it fits comfortably on the bridge of your nose.

What is my PD (Pupillary Distance)?

Your pupillary distance or PD is the distance between the centers of your pupils. It determines where you look through the lens of your glasses.

How do I determine my PD (pupillary distance)?

The most precise way to obtain your PD is from your eye doctor. If your PD is not included with your prescription, we strongly recommend that you call your doctor and request your PD.

If your eye doctor cannot provide your PD, we can measure it for you in-store. If you can’t have it measured professionally, it is possible to measure it yourself with the instructions below…

What you will need:

1. Millimeter Ruler (Download our millimeter ruler here).
2. Mirror or Friend.

Helpful hints:

• Make sure to measure your PD multiple times to ensure that it is accurate and consistent.
• For adults the PD ranges from 54mm - 74mm.
• For children their PD ranges from 43mm - 53mm.

Steps to Measuring your PD on your Own:

1. Stand 8 inches away from the mirror. (Facing the mirror).
2. While facing the mirror, with your face straight, hold the ruler against your brow.
3. Start by closing your right eye, and align the the ruler's zero to the center of your left pupil.
4. While keeping your face straight, close your left eye and open your right eye.
5. Read the mm line that lines up with the center of your right pupil. That number is your Pupillary Distance.

Measuring your PD with a friend:

If a friend or family member is helping you measure your PD, simply stand in front of them with both eyes open, and have them put the zero on the millimeter ruler over the center of one pupil and have then measure the distance to the center of the other pupil.

Things to Remember when Having Your Friend Measure your PD:

• Have them sit or crouch down while they measure your PD, so that they are out of your field of vision, and you are looking straight ahead.
• Try to keep your eyes as still as possible. When looking straight ahead, focus on an object that is 10 - 20 ft away above their head.
• Try your hardest not to look at the person measuring your PD!

Once you’ve measured your PD and have your prescription in hand, ordering your frames online is easy!

How do I order glasses online?

To place an online order you will need your up-to-date prescription (check the expiration date on your prescription), pupillary distance (PD), and your credit card information.

If you've had an eye exam with us before, we have your prescription on file. You just need to sign in to your account HERE. Select your frames, choose your lenses, add your prescription and PD, complete your order, and check out. You will receive an order confirmation email with your receipt. Most orders take 7-14 days to process.

Can I order contacts online?

Yes, we sell contacts online and in-store. Get 20% off an annual supply and 10% off a 6-month supply. Find your brand HERE.

My Order

How long does it take for my glasses to be ready?

Depending on your frames and prescription, your glasses can be made in-store in :30 minutes using our on-site lab, or can take between 7-14 business days to complete.

How can I track my order status?

You will receive a text notification and email to let you know your order is ready for pick-up. You are also able to track your order status online, anytime. Simply click on "order status" on our homepage or click HERE.

How much does shipping cost?

For online orders, shipping is free for all orders over $50. If your order is under $50, shipping is $5.99 flat rate to anywhere in the US. Shipping charges are non-refundable. We offer home deliver in-store too, cost varies by store.

Who is responsible if my package(s) is lost or stolen?

Stanton Optical is unable to take responsibility for lost or stolen packages. Please ensure your shipping address is correct when submitting your online order.

Can I change or cancel my online order?

We process orders very quickly but we’ll do our best to help you change or cancel your order if you call us within 24 hours after placing it. Please call us immediately at (877) 518-5788 to speak with a Customer Care Team agent.

Return Policy

What is your return policy?

Stanton Optical stands behind the products we sell by offering a 30-day satisfaction guarantee. If you are not completely satisfied with your frame(s), we will gladly restyle them at no charge for any other equal or lower-cost frame in our inventory or refund your full purchase price for the goods*. If we fail to manufacture your lenses according to the American National Standards Institute’s (ANSI) guidelines, we will remake the order.

For online orders, you have 30 days to call us at (877) 518-5788. If you made a mistake during the order, or you just don’t like the glasses, you can cancel your order and we will provide a refund excluding the cost of shipping.

Contact lenses, if unopened, may be returned for refund or exchange during the first 60 days after purchase. Returned boxes must be unopened with no marks or tears on the box with all labels and contact lenses intact. Damaged contact lens boxes will not be accepted for return or exchange.

If you have any questions or concerns about our return policy, please contact Customer Care Team at (877) 518-5788.

*Purchase price of the frame and lenses will be fully refunded. The cost of eye exam services is non-refundable.

Safety Measures

What safety measures are being taken in-store?

• We clean and sanitize frames, equipment and furniture in-between patients every day.
• Hand sanitizer available in every store.
• Home delivery option.